Terms & Conditions of Sale

***Stock availability

Stock availability is shown on each item page when placing an order. However, REHABZONE reserves all rights to amend the order if item is unavailable for any reason. REHABZONE will contact customer for amendment(s) and advise estimated delay.

***Acceptance of order

REHABZONE only accepts customer’s order upon full payment made, unless special condition(s) granted by REHABZONE.
The order status or receipt of an e-mail order with “Awaiting for payment” does not constitute our acceptance or confirmation of the order .
• Full payment should be made within 3 working days, else order will be subjected to cancellation.
• REHABZONE reserves all rights to limit and/or amend any order, items, promotions, cancellations to any customer. Refund of order will be made based on REHABZONE “Terms & Conditions of Refund”.
The order status or the receipt of an e-mail order with “Preparing Shipment ” means our acceptance of your order and prepare item(s) for delivery. No order cancellation from this point and onwards.
Cancellation of order
No Full or Partial cancellation of order, once REHABZONE has accepted customer’s order and of which full payment has proceeded.
Any cancellation of order has to be approved by REHABZONE. When cancellation that requires refund, it will subjected to REHABZONE “Terms & Conditions of Refund”.
***Product Warranty / Return & Replace

REHABZONE is pledged to provide utmost customers’ trust and satisfaction.
All items sold via REHABZONE are cover with 6 months ( begin from the date of delivery) warranty for functional defects, not wear and tear or appearance deviates from catalog or etc.
Submit your claim to info@REHABZONE.com.sg and all claim item(s) has to be send to REHABZONE for examination and assessment.
REHABZONE reserves all rights not to warrant any unfulfilled or unreasonable claim(s) by any customer(s).

For successful claim, an new replacement item will be returned to customer as free of charge inclusive of delivery.
For Unsuccessful claim , the claim item will be returned to customer with delivery charges.

Manufacturer’s Warranty
For item(S) with warranty offered by the manufacturer, customer shall contact the manufacturer directly for product warranty. Customer may contact REHABZONE for assistance.

Terms & Conditions of Payment

***Payment agent(s)

REHABZONE engages trusted Payment agent(s) i.e. Paypal or Local Banks. REHABZONE will not be liable of any fault or loss during the payment process.

***Acknowledge of payment

REHABZONE will acknowledge each successful payment received via email notification and/or updating order status on REHABZONE with Order Reference Number.

***Unfulfilled or partial payment

REHABZONE will not ship out any order with unfulfilled or partial payment. REHABZONE will cancel the order if no full payment is received within 3 working days. Any cancellation that requires refund will subjected to REHABZONE “Term & Conditions of Refund”.

Terms & Conditions of Delivery

***Delivery lead-time

REHABZONE engages trusted THIRD PARTIES delivery agent(s) with Tracking System provided by the delivery agent(s). REHABZONE does not guarantee the exact date of delivery. Delivery lead-time is subjected to delivery agent and customer availability to receive. No refund or compensation will be made due to delivery delay by REHABZONE. Customer contact us to get latest status of delivery.

***Un-delivered items

REHABZONE will not be liable of any loss or delay of the delivery.
If ORDERS is undelivered , it will be returned to REHABZONE by the delivery agent(s), and REHABZONE will contact customer and arrange for re-delivery.
Customer will be charged for the re-delivery if deemed to be customer’s mistake. e.g. Wrong shipping address; Not available to receipt delivery within a reasonable period of time.
REHABZONE will re-delivery the order if found mistake incurred by REHABZONE, no extra fee is chargeable to the Customer but there will be no compensation on the delayed delivery.

***Damage during delivery
REHABZONE is pledged to provide utmost customers’ trust and satisfaction. All items will be inspected and securely packed before shipping.
REHABZONE engages trusted delivery agent(s), item(s) begin damaged during delivery shall be minimal. However, in event of such damaged cases, customer shall report info@rehabzone.com.sg within 24hrs upon received of item(s).
REHABZONE will assess the damage based on case to case basis for possible “Replacement”. To assist our assessment, customer shall provide images of damaged item(s) and packaging.

Terms & Conditions of Refund

***Approval of Refund

REHABZONE will process , subjected to approval, each refund of payment by case to case basis.

***Fee of Refund
Refund is subjected to (1) admininstrative fee of S$20 (flat fee) ; (2) Payment agent fee incurred e.g. Paypal; (3) Delivery fee incured; to be borne by customer in event of cancellation or refund.

Further Question ? Contact Us at info@rehabzone.com.sg