Terms & Conditions of Delivery

***Delivery lead-time***

REHABZONE engages trusted THIRD PARTY delivery agent(s) with Tracking System provided by the delivery agent(s). REHABZONE does not guarantee the exact date of delivery. Delivery lead-time is subjected to delivery agent and customer availability to receive. No refund or compensation will be made due to delivery delay by REHABZONE. Customer may contact us to get latest status of delivery.

***Un-delivered items***

REHABZONE will not be liable of any loss of the delivery.
If ORDERS are undelivered , it will be returned to REHABZONE by the delivery agent(s), and REHABZONE will contact customer and arrange for re-delivery.
Customer will be charged for the re-delivery if deemed to be customer’s mistake. e.g. Wrong shipping address; Not available to receipt delivery within a reasonable period of time.
REHABZONE will re-deliver the order if found mistake incurred by REHABZONE, no extra fee is chargeable to the Customer but there will be no compensation on the delayed delivery.


***Damage during delivery***

REHABZONE is pledged to provide utmost customers’ trust and satisfaction. All items will be inspected and securely packed before shipping.
REHABZONE engages trusted delivery agent(s), item(s) damaged during delivery shall be minimal. However, in event of such damaged cases, customer shall report to info@rehabzone.com.sg within 24hrs upon received of item(s).
REHABZONE will assess the damage based on case to case basis for possible “Replacement”. To assist our assessment, customer shall provide image(s) or video of damaged item(s) and packaging.