Terms & Conditions of Sale
Stock availability is shown on each item page when placing an order. However, REHABZONE reserves all rights to amend the order if item is unavailable for any reason. REHABZONE will contact customer for amendment(s) and advise estimated delay.
***Acceptance of order***
REHABZONE only accepts customer’s order upon full payment made, unless special condition(s) granted by REHABZONE.
The order status or receipt of an e-mail order with “Awaiting for payment” does not constitute our acceptance or confirmation of the order .
• Full payment should be made within 3 working days, else order will be subjected to cancellation.
• REHABZONE reserves all rights to limit and/or amend any order, items, promotions, cancellations to any customer. Refund of order will be made based on REHABZONE “Terms & Conditions of Refund”.
The order status or the receipt of an e-mail order with “Processing” means our acceptance of your order and prepare item(s) for delivery. No order cancellation from this point and onwards.
***Cancellation of order***
No Full or Partial cancellation of order, once REHABZONE has accepted customer’s order and of which full payment has proceeded.
Any cancellation of order has to be approved by REHABZONE. In the case of a cancellation that requires refund, it will be subjected to REHABZONE “Terms & Conditions of Refund“.
***Product Warranty / Return & Replacement***
All items sold via REHABZONE are covered by a 6-month (beginnning from the date of delivery) limited warranty for functional defects. This excludes damage from:
- Wear and tear
- Accidental damage
- Misuse, abuse, or failure to follow usage instructions
- Unauthorised modification/repair
- Improper storage
- Appearance that deviates from catalogue, etc.
Submit your claim to info@REHABZONE.com.sg and all claim item(s) has to be sent to or dropped off with REHABZONE for examination and assessment.
REHABZONE reserves all rights not to warrant any unfulfilled or unreasonable claim(s) by any customer(s).
For Successful Claim, a new replacement item/part will be returned to customer.
For Unsuccessful claim , the claim item will be returned to customer.
For item(S) with warranty offered by the manufacturer, customer shall contact the manufacturer directly for product warranty. Customer may contact REHABZONE for assistance.