Terms & Conditions of Delivery

***Delivery lead-time

REHABZONE engages trusted THIRD PARTIES delivery agent(s) with Tracking System provided by the delivery agent(s). REHABZONE does not guarantee the exact date of delivery. Delivery lead-time is subjected to delivery agent and customer availability to receive. No refund or compensation will be made due to delivery delay by REHABZONE. Customer contact us to get latest status of delivery.

***Un-delivered items

REHABZONE will not be liable of any loss or delay of the delivery.
If ORDERS is undelivered , it will be returned to REHABZONE by the delivery agent(s), and REHABZONE will contact customer and arrange for re-delivery.
Customer will be charged for the re-delivery if deemed to be customer’s mistake. e.g. Wrong shipping address; Not available to receipt delivery within a reasonable period of time.
REHABZONE will re-delivery the order if found mistake incurred by REHABZONE, no extra fee is chargeable to the Customer but there will be no compensation on the delayed delivery.

***Damage during delivery
REHABZONE is pledged to provide utmost customers’ trust and satisfaction. All items will be inspected and securely packed before shipping.
REHABZONE engages trusted delivery agent(s), item(s) begin damaged during delivery shall be minimal. However, in event of such damaged cases, customer shall report info@rehabzone.com.sg within 24hrs upon received of item(s).
REHABZONE will assess the damage based on case to case basis for possible “Replacement”. To assist our assessment, customer shall provide images of damaged item(s) and packaging.